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 The call comes in and, for the 10th, 12th, or 20th time, paramedics take a middle-aged man from the streets to the ER. Such frequent users cost the emergency medical system millions, yet don't get the help they need. 

Download the free iBook for your iPad here »

Part 1: The problem
Part 2: The streets
Part 3: The emergency room
Part 4: A new model
Part 5: Frequent Users - Joan Kloh

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