The call comes in and, for the 10th, 12th, or 20th time, paramedics take a middle-aged man from the streets to the ER. Such frequent users cost the emergency medical system millions, yet don't get the help they need.
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Part 1: The problem
Part 2: The streets
Part 3: The emergency room
Part 4: A new model
Part 5: Frequent Users - Joan Kloh
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