Health Care 911
Health Care 911

About this project

The call comes in and, for the 10th, 12th, or 20th time, paramedics take a middle-aged man from the streets to the ER. Such frequent users cost the emergency medical system millions, yet don't get the help they need. This five-part series examines the problem of frequent users of emergency services. The frequent 911 users in this series are the most chronic users of the emergency room and can defy institutional, government-based, solutions. They will remain a challenge no matter what becomes of the health reform law currently under U.S. Supreme Court review.


Can a frequent user break the syndrome?

Joan Kloh tries to rebuild her life to avoid the patterns that led to constant hospital visits

Rebuilding lives to reduce ER use

Innovative attempt to help some frequent users change their lives holds promise — and faces challenges

Frequent users burden ER doctors

Always-returning patients a draining challenge task for already busy ER staffs


Project Partners

© 2014 California Healthcare Foundation Center for Health Reporting